Cancellation policy

All orders placed on Bennitelli are processed quickly to ensure fast delivery.

Cancellations
Orders can only be canceled within a short window after purchase. Once an order is processed or shipped, it can no longer be canceled.

Returns & Exchanges

We accept returns within 14 days of delivery, but not all items are eligible.

To be considered for a return:

  • Item must be unworn and in original condition
  • Tags must still be attached
  • Must include original packaging

Important:
Returns are reviewed on a case-by-case basis. Not every request will be approved.

Damaged or Defective Items

If your item arrives damaged or defective, we’ll make it right.

To submit a claim, you must:

Claims without photo proof may not be accepted.

How to Start a Return

To request a return, email:
support@bennitelli.com

Include:

  • Order Number
  • Full Name
  • Issue description
  • Photos (if applicable)

Our team will review your request and respond with next steps.