Shipping policy

At Bennitelli, we work hard to get your order to you as quickly as possible.

In-Stock Items
All in-stock orders are processed and shipped within 1–2 business days after your order is placed. Orders are shipped via USPS and typically arrive within 5–8 business days after shipment.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Pre-Order Items
Pre-order shipping timelines may vary depending on production and availability. Most pre-orders are expected to ship within 5–7 weeks, but estimated delivery dates will always be communicated during the pre-order process.

You will receive updates regarding your order status, and we will notify you of any unexpected changes or delays.

Lost, Missing & Delivered Packages

Once an order has been shipped, customers will receive tracking information to follow their package throughout the delivery process.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you are unable to locate it, please allow 24–48 hours after the delivery scan. In some cases, carriers may mark a package as delivered shortly before it actually arrives.

We also recommend checking:

  • Your mailbox and/or parcel locker
  • Your building’s package room, front desk, or leasing office
  • Around your front door, side door, garage, or other secure delivery locations
  • With household members or neighbors who may have accepted the package

If your package has still not been located after 48 hours, please contact your local USPS office or the applicable shipping carrier with your tracking number and request assistance locating the package. We also recommend opening a missing package/service request with the carrier.

Lost or Misdelivered Packages

Bennitelli is not responsible for packages that are lost, stolen, or misplaced after the shipping carrier has confirmed delivery to the address provided at checkout.

If the carrier determines that a package was lost or misdelivered while in transit, please contact us and we will work with you to determine the appropriate next steps. Refunds and replacements are reviewed on a case-by-case basis and are not automatically issued solely because tracking shows a package as delivered but the package cannot be located.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Bennitelli is not responsible for packages that are delivered to an incorrectly entered address.

We understand how frustrating it can be when a package cannot be located, and we will always do our best to help point you in the right direction and assist with any information the shipping carrier may need.